Holistic Care

Holistic care is a high priority at Birtley House, enabling the multi-disciplinary team to work together to facilitate the best possible care for our Residents. The multi-disciplinary team includes: Matron, Directors, Staff Nurses, Care Assistants, Pastoral Team, Housekeeping, Complementary Therapy, the Activities Team, Physiotherapy and Maintenance.


We offer a counselling service, please contact Matron/Nursing Team for further information.  

Birtley Befrienders

Befrienders are members of the community who offer a few hours a week/fortnight of their time to visit Residents and spend some time with them, in addition to our staff of course.These volunteers provide an invaluable additional service, especially to any Residents whose family can't visit as often as they'd wish. Befrienders are carefully selected by our Counsellor and Matron and are subject to the usual security screening.


Addressing the beliefs and values, religious or otherwise of our Residents, their family and friends, is an important aspect of care.

Our Church of England Chaplain, The Reverend Canon Angela Townshend, spends two afternoons per week at Birtley, providing pastoral care to the Residents and staff. Holy Communion is held every month and the Roman Catholic team also visit regularly.

Pastoral Team

Our Pastoral Team, headed up by Dawn Critchell, Support Services Supervisor, includes members of staff that engage with Residents on all levels to provide emotional and spiritual support.  The team includes a Wellbeing Mentor, Companions, Volunteers and Birtley Befrienders, all of whom work alongside our Chaplain.


The role of Companion, as the name suggests, encompasses travelling with Residents to hospital appointments, in cases where an accompanying nurse or carer is not essential. As a former lead carer, our Companion, Denise Peters, makes an ideal escort to such appointments. 

Denise is able to add value to peoples days by talking with them creating life stories, taking them out either in the grounds or into the wider community, working closely with the nurses and Matron in addition to identifying Residents who would benefit from extra company and support.

Other therapies and specialist visits

Foot Health

Our Foot Health practitioner, Kim O'Sullivan from Feet First, has much experience working with older people and the limb and foot problems which can be associated with getting older.

Massage Therapy

Touch has a very therapeutic effect, especially for older people whose sight and hearing may be deteriorating.  Massage stimulates blood flow, improving circulation and bringing vital oxygen to all parts of the body. This is particularly important for a lot of our Residents who are less mobile now than they used to be. Loosening stiff joints, easing aching muscles, reducing leg swelling, calming anxious people is all part of the role of Val Hutton, our Massage Therapist.

Manicure & Polish

Care Assistant, Charlotte McNamara, who is a qualified beautician, offers a manicure & polish service for Residents.


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